Store Policy

Terms and Conditions

Last Updated: 17th May 2026

Welcome to the Harp Store. These Terms and Conditions (“Terms”) govern your use of our website located at www.harpstore.po.uk (“Website”), including the purchase of physical products, digital content, subscriptions, and access to specialist areas of the Website.

By accessing or using our Website, you agree to be bound by these Terms.

1. About Us

This site is owned and operated by the Harp Surgery and the Harp Academy

https://www.harpsurgery.com Email: have.actually@ntlworld.com

2. Eligibility

You must be at least 18 years old or have the permission of a parent or legal guardian to use this Website or purchase products/services from us.

By placing an order, you confirm that all information provided is accurate and complete.

3. Products and Services

We provide:

Physical goods
Digital media and downloadable content
Subscription services
Access to restricted or specialist member areas

We reserve the right to modify, discontinue, or limit any product or service without notice.

4. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an email confirmation. This does not constitute acceptance of your order. A contract is formed only when we dispatch physical goods or provide access to digital products/services.

We reserve the right to:

Refuse or cancel orders
Limit quantities
Restrict orders suspected of fraud or misuse

5. Pricing and Payment

All prices are listed in GBP unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payment must be made in full at checkout using approved payment methods available on the Website.

You authorise our payment providers and us to process payments using the payment method supplied.

6. Physical Product Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Couriers
Customs processing
Events beyond our reasonable control

Risk in physical goods passes to you upon delivery.

You are responsible for providing accurate delivery information.

7. Digital Products and Downloads

Digital products, downloadable media, and specialist content are licensed, not sold.

Upon purchase, you are granted a limited, non-exclusive, non-transferable licence for personal use only.

You may not:

Reproduce
Redistribute
Resell
Share login credentials
Publicly display or commercially exploit our content

Unauthorised sharing or distribution may result in account suspension or legal action.

8. Subscription Services

Some areas of the Website may require an active subscription.

Subscriptions may be billed:

Monthly
Annually
Or as otherwise stated at checkout

By subscribing, you authorise recurring payments until cancellation.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting us.

Unless otherwise stated:

Cancellations take effect at the end of the current billing cycle
No partial refunds are provided for unused subscription periods

We reserve the right to change subscription pricing with reasonable notice.

9. Refunds and Returns

Physical Products

You may request a return within [14/30] days of delivery, provided items are:

Unused
In original condition
In original packaging

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Digital Products and Subscriptions

Due to the nature of digital content and immediate access services:

Digital downloads are generally non-refundable
Subscription payments are generally non-refundable once access has been granted

Exceptions may apply where required by consumer law.

10. User Accounts

You may be required to create an account to access certain services.

You are responsible for:

Maintaining account confidentiality
All activities under your account
Keeping login details secure

We may suspend or terminate accounts that:

Violate these Terms
Misuse the Website
Engage in unlawful activity

11. Intellectual Property

All Website content including:

Text
Graphics
Logos
Videos
Downloads
Training materials
Specialist content

is owned by or licensed to us and protected by intellectual property laws.

You may not copy, reproduce, or distribute any material without written permission.

12. Acceptable Use

You agree not to:

Use the Website unlawfully
Attempt to gain unauthorised access
Interfere with Website security
Upload harmful code
Share subscription access with others
Use our content for commercial exploitation without permission

13. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for:

Indirect or consequential losses
Loss of profits or business
Loss of data
Service interruptions
Third-party failures

Our total liability relating to any order shall not exceed the amount paid by you for the relevant product or service.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

14. Disclaimer

Our specialist content, digital media, educational materials, and subscription areas are provided for informational and educational purposes only.

We make no guarantees regarding:

Results
Outcomes
Accuracy
Suitability for a particular purpose

You use the Website and its content at your own risk.

15. Privacy

Your use of the Website is also governed by our Privacy Policy and Cookie Policy.

16. Third-Party Services

We may use third-party providers including:

Payment processors
Analytics services
Delivery companies
Embedded media platforms

We are not responsible for third-party services or websites.

17. Suspension and Termination

We reserve the right to suspend or terminate access to the Website or subscriptions if:

These Terms are breached
Fraudulent activity is suspected
Payments fail
Content is misused

18. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Continued use of the Website after changes constitutes acceptance of the updated Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of thereof.

Returns policy

Returns Eligibility

We accept returns for physical goods within 30 days of receipt of your order.

To be eligible for a return, items must:

Be unused and in resalable condition
Include all original accessories, documentation, and packaging
Be returned within 30 days of delivery

Important Hygiene Notice – Harmonicas

For hygiene and health reasons, harmonicas cannot be returned once opened or unsealed.

Returns for harmonicas will only be accepted if:

The product remains unopened
The original manufacturer’s seal is intact
The item is returned in its original packaging and condition

Any harmonica returned, opened, used, damaged, or without its original sealed packaging may be refused and returned to the customer.

Return Shipping Costs

Unless an item is faulty, damaged, or incorrectly supplied:

The buyer is responsible for all return postage costs
Original shipping charges are non-refundable

We strongly recommend using a tracked and insured postal service, as we cannot be responsible for items lost or damaged in transit during return.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery at:

[Your Contact Email]

Please include:

Your order number
A description of the issue
Photographs where applicable

Where a fault or error is confirmed, we will arrange an appropriate replacement, refund, or reimbursement of reasonable return postage costs.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days after the returned item has been received and inspected.

We reserve the right to refuse refunds that do not comply with this policy.