Shipping & Returns
Shipping Policy
Returns Eligibility
We accept returns for physical goods within 30 days of receipt of your order.
To be eligible for a return, items must:
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Be unused and in resalable condition
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Include all original accessories, documentation, and packaging
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Be returned within 30 days of delivery
Return Shipping Costs
Unless an item is faulty, damaged, or incorrectly supplied:
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The buyer is responsible for all return postage costs
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Original shipping charges are non-refundable
We strongly recommend using a tracked and insured postal service, as we cannot be responsible for items lost or damaged during return transit.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days after the returned item has been received and inspected.
We reserve the right to refuse refunds that do not comply with this policy.
Return & Exchange Policy
Important Hygiene Notice – Harmonicas
Due to hygiene and health considerations, harmonicas cannot be returned once opened or unsealed.
Returns for harmonicas will only be accepted if:
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The product remains unopened
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The original manufacturer’s seal is intact
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The item is returned in its original packaging and condition
Any harmonica returned opened, used, damaged, or without its original sealed packaging may be refused and returned to the customer.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery at:
Please include:
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Your order number
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A description of the issue
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Photographs where applicable
Where a fault or error is confirmed, we will arrange an appropriate replacement, refund, or reimbursement of reasonable return postage costs.